Claims

If you are involved in a vehicular accident
Please obtain the following information for the other driver and vehicle:
-  driver’s name and address, if available
-  driver’s insurance company name and policy number
-  if the police have been called, obtain the police report number if you are not given a copy of the report at the scene.
- year, make, and model of the other vehicle

You may either contact the insurance company’s claims department directly or contact our office for assistance. The company’s direct claim reporting number can be found on the reverse side of your insurance company issued liability card or you may select the company from the list of claim numbers below.

If you have a property claim
You may either contact the insurance company’s claims department directly or contact our office for assistance.  The claim numbers and links to the insurance company’s website are listed below.

In case the phone number for the insurance company has changed recently, please click on your insurance company’s link to access their website, which will display their most current contact information.  Please refer to the Products section for the list.

Claim service contact numbers

Aviva Elite Insurance Company
1-866-MY-AVIVA or 1-866-692-8482

Echelon General Insurance Company
24 hour emergency claim reporting service:
1-866-931-0570
During regular business hours:
1-866-252-2854, press #1

Economical Insurance Group
1-800-607-2424

Elliott Special Risks
For Emergency Environmental Spills call:
1-866-530-4086
For Emergency Property Losses call:
1-888-224-5677

Intact Insurance Company
1-866-464-2424

Jevco Insurance Company
1-866-864-1112

Perth Insurance Company
1-800-607-2424

Premier Marine Insurance Company
1-800-387-5677
For Marine claims only:
1-888-232-4966

Royal & Sun Alliance Insurance Company
1-800-319-9993

South Western Group
1-866-794-5463

Travel Underwriters
From Canada and the US, toll free: 1-800-663-0399
From Mexico: 001-800-514-9976
Worldwide, collect: 1-604-278-4108
From Outside North America and Mexico: *Global toll-free: 800-663-00399

* First dial the international access code for the country you are in and then enter the 11 digit toll free number above.  This is not available in all countries.  If you are having problems connecting, then call collect at 1-604-278-4108. 

Wayfarer Insurance Company
During regular business hours (9am – 5pm EST Monday-Friday)
1-800-461-0318
After hours
1-800-590-5003